Shopping Guide

If you are having trouble shopping on our website or have urgent queries you need answers for, please call our office or customer care directly now on +254-729-207-728

SHOPPING INFORMATION

How do I place an order on Roitech?

Placing an order is very simple. Simply select a product(s) you wish to purchase and add to your cart. If you are done, simply go to your cart and proceed to check out. Enter your details (and billing info as well) and place your order. You can choose to make payment immediately M-pesa or pay upon delivery.

How long will delivery take?

If you place your order within our working hours and not later than 4 pm, then you should have your order within 2hrs. Otherwise for orders placed past this time will be processed the following day. Orders placed on Sundays and public holidays are processed the following day.

Orders to sent outside Nairobi should basically take not more than 12hours.

How do I pay for my order?

We currently accept only M-pesa and cash payments. For bulk orders, you may pa via cheques or direct bank deposit but the delivery will be initiated as soon as the payment has been ascertained by our team.

For M-pesa and Cash payments, you can pay upon delivery if you are within Nairobi. For orders outside Nairobi, you must pay before dispatch.

Can I pay upon delivery?

Yes, you can provided you are within Nairobi. Orders outside Nairobi are paid for before dispatch

Are your products covered by warranty?

Definitely! our warranties run from between 6-12 months depending on the products.

Do you have a returns policy?

Yes, we do. But, the product must not have been tampered with to any degree. if you are happy with our products or are faulty, please call to alert us immediately before you bring them back.

FOR QUESTIONS, INQUIRIES OR COMMENTS

We are always glad to hear from you, whether it’s some nice feedback, a complaint, or a suggestion you may be having. Please do let us know via email or by using the lines below.

DETAILS

Phone: 0729-207-728
WhatsApp: 0729-207-728
Email: info@roitech.co.ke

Address: Revlon Professional Plaza, Tubman Road/Biashara Street. 2nd Floor